1. Introduction
Tualatin Valley Short Load, operating as Short Load PNW ("we," "us," or "our"), is committed to protecting the privacy and personal information of our customers, website visitors, and business contacts. This Privacy Policy explains what information we collect, how we use it, and what choices you have regarding your data.
By using our website, contacting us by phone or email, requesting a quote, or engaging our concrete delivery services, you agree to the practices described in this policy.
2. Information We Collect
Information You Provide Directly
When you contact us for a quote, schedule a delivery, or otherwise interact with our business, we may collect:
- Full name and job title
- Phone number (including mobile)
- Email address
- Physical address or job site location
- Company or contractor name
- Project details, including type, scope, and scheduling preferences
- Billing and payment information necessary to process transactions
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type, operating system, and device information
- Pages viewed, referring URLs, and navigation paths
- Date and time of your visit
- Cookies and similar tracking technologies (see Section 7 below)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, schedule, and fulfill concrete delivery services
- To generate quotes and project estimates
- To communicate with you about your project, scheduling, and account
- To process payments and manage billing
- To send service-related updates, confirmations, and follow-ups
- To improve our website, services, and customer experience
- To comply with legal obligations and resolve disputes
4. SMS / Text Messaging Data
SMS Communications & Consent
By providing your phone number, you consent to receive SMS communications from Tualatin Valley Short Load. These messages may include appointment confirmations, delivery scheduling updates, service reminders, and responses to your inquiries.
Message and data rates may apply. Message frequency varies based on your interactions with our services.
You may opt out at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and will no longer receive SMS communications from us unless you re-subscribe.
For help or questions about our SMS program, reply HELP to any message or call us at 503-925-1002.
Phone numbers collected for SMS consent will never be shared, sold, or distributed to third parties or affiliates for marketing purposes. We use your phone number solely to communicate with you about the services you have requested or consented to receive from Tualatin Valley Short Load.
5. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:
- Service Providers: We may share information with trusted vendors who assist us with payment processing, website hosting, or business operations, and who are contractually obligated to protect your data.
- Legal Compliance: We may disclose information when required by law, regulation, legal process, or enforceable governmental request.
- Business Protection: We may share information to protect the rights, property, or safety of Tualatin Valley Short Load, our customers, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice provided to you.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no method of transmission over the Internet is completely secure, we take commercially reasonable steps to protect your data.
7. Cookies & Tracking Technologies
Our website may use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings. Disabling cookies may limit certain functionality of our website.
8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, it is securely deleted or anonymized.
9. Your Rights & Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to opt out of marketing communications
- The right to opt out of SMS messages by replying STOP
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external site you visit.
11. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Tualatin Valley Short Load
Operating as Short Load PNW
Phone: 503-925-1002
Service Area: Portland Metro & I-5 Corridor
Hours: Monday–Friday, 6:00 AM – 5:00 PM · Saturday by Appointment